Master Subscription Agreement
This Agreements sets forth the terms and conditions between Customer (as defined in the paragraph below) and Synapture Labs, Inc. which govern Customer’s and its Affiliates’ license to access and use Synapture’s Services. Synapture and Customer may individually be referred to as a “party” and collectively “the parties.” The Agreement is effective as of the date that you sign up for any Service online or submit a Service Order that references this Agreement (the “Effective Date”).
By accepting this Master Subscription Agreement (“Agreement”), either by clicking a box indicating your acceptance, executing an Order Form or other document that references this Agreement, by using (or making any payment for) the Services, or by otherwise indicating your acceptance of this Agreement, you: (1) agree to this Agreement on behalf of the customer indicated on the Order (if applicable) or the organization, business, or other legal entity for which you act (“Customer,” “you,” or “Your); and (2) represent and warrant that you have the authority to bind Customer to this Agreement. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and may not use the Services.
Many organizations, such as businesses, use Synapture’s Services. If you are accessing or using the Service on behalf of an organization, then your organization is legally and financially responsible for your access to and use of the Service as well as for the use of your Synapture account by others affiliated with the organization, including any employees, agents or contractors. For the avoidance of doubt, the organization, company, or other legal entity for which you act will be considered the “Customer” under this Agreement. If you are accessing the Services for personal use only (i.e. not in connection with an organization, business, or other legal entity), your use of the Services is governed by the Personal Use Terms of Service.
Table of Contents
“Affiliate” means, with respect to a party, any entity that directly or indirectly controls, is controlled by, or is under common control with such party, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such entity, whether through the ownership of voting securities, by contract, or otherwise.
“Account Information” means information that you and your Users provide to Synapture in connection with (1) the creation or administration of your Synapture account; or (2) Synapture’s maintenance of your account or the Services. For example, Account Information includes names, usernames, passwords, phone numbers, email addresses, billing information, and usage information associated with your Synapture account.
Confidential Information” means information that either party (“Discloser”) discloses to the other party (“Recipient”) under this Agreement, and that is conspicuously marked, or orally, and if applicable, visually stated as confidential or would normally be considered confidential information by a reasonable party under the circumstances. “Confidential Information” does not include information that Recipient can document: (1) is independently developed by Recipient; (2) is rightfully given to Recipient by a third party without confidentiality obligations; or (3) becomes public through no fault of Recipient. Synapture’s Confidential Information includes non-public information regarding features, functionality, performance, and pricing of the Services, the Documentation, API(s), and other Synapture products or services.
“Documentation” means Synapture-provided user documentation relating to the Services found here, as may be updated by Synapture from time to time. Documentation does not include content published in user or community forums hosted or moderated by Synapture.
“Customer Data” means all data stored by Customer or at Customer’s direction in the Services. Customer Data does not include Account Information. Synapture sometimes refers to “User Content” in its policies and Documentation. To the extent User Content is stored in or transferred into a Customer Workspace, such User Content shall be considered Customer Data.
“Force Majeure Event” means any circumstances beyond Synapture’s reasonable control, including, but not limited to, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Synapture’s employees), Internet service provider failure or delay, Non-Synapture Application failure, or acts undertaken by third parties, including without limitation, any denial of service attack or third party domain name system event.
“Intellectual Property Rights” means all patent rights (including utility models), copyrights, moral rights, trademark and service mark rights, trade secret rights, and any other similar proprietary or intellectual property rights (registered or unregistered) throughout the world, together with all applications for any of the foregoing.
“Marketplace” means Synapture’s online marketplace of applications and integrations that interoperate with the Services.
“Non-Synapture Application” means any service, template, software, application, or integration that interoperates with the Service that is provided by Customer or a third party, including those provided through the Marketplace.
“Order Form” means any ordering documentation or online sign-up or subscription pages, regardless of form, agreed to between the parties which sets forth the Services licensed by the Customer and any relevant pricing. Multiple Order Forms may be entered into under this Agreement.
“Services” means Synapture’s online software-as-a-service platform including any related APIs provided by Synapture, together with all related mobile and desktop applications. “Services” exclude Non-Synapture Applications.
“Subscription” means licenses to the Services and Documentation, each as applicable in accordance with your Subscription Plan.
“Subscription Fees” means all fees associated with your Subscription.
“Subscription Plan” means the applicable subscription level of packaged functionality and services as detailed on Synapture’s website and in the applicable Documentation.
“Subscription Term” means the period during which you have agreed to subscribe to a Service.
“Usage Data” means information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including information concerning Customer’s and Users’ use of the various features and functionality of the Services and analytics and statistical data derived therefrom).
“User” means any individual who is authorized to access the Services by Customer. Each User must use a unique identity to access and use the Services, and may access the Services only to the extent licensed by Customer.
“Workspace” means the separated sections of the Service where Users may submit, post or modify Customer Data. Workspaces have subcategories, such as Teams Workspaces and Enterprise Workspaces, that have different features and functionality as specified in the Documentation.
General Terms and Conditions
1.1 Subscriptions and Subscription Terms. Customer and its Affiliates may subscribe to Services by executing an Order Form. Unless otherwise specified, all Order Forms shall be governed by this Agreement. In the event of a conflict between this Agreement and an Order Form, the Order Form shall control. The Services are licensed pursuant to Subscriptions. Subscriptions will be for the Subscription Term agreed to in the applicable Order Form. Unless otherwise provided for in an Order Form, each Order Form shall automatically renew for a period equal in duration to the then expiring Subscription Term unless either Party notifies the other in writing of its intent not to renew the applicable Order Form at least thirty (30) days prior to the end of the then-current Subscription Term.
1.2 Provision of the Services. The method and means of providing the Services shall be under the exclusive control, management, and supervision of Synapture. Synapture will comply with all laws applicable to Synapture’s role as a software-as-a-service provider. Synapture will use commercially reasonable efforts to make the Services available in accordance with the Service Level Terms set forth in Exhibit A. Synapture may modify or update the Services from time to time in its sole discretion.
1.3 Access to the Services. Subject to Customer’s payment of all Subscription Fees and compliance with this Agreement, Synapture grants to Customer a worldwide, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term of the applicable Order Form to use the Services in accordance with the applicable Subscription Plan and Documentation, and solely in connection with Customer’s internal business operations. Customer may allow its Users to use the Services for this purpose, and Customer is responsible for its Users compliance with this Agreement.
1.4 Support. Subject to payment of all Subscription Fees and compliance with this Agreement, We will provide technical support to you via electronic mail 24 hours a day, 7 days a week. You may initiate a help desk ticket by messaging in app, or any time by emailing team@makeSynapture.com.
1.5 Subcontractors. We may use subcontractors or other third parties to perform its obligations under this Agreement. We will remain responsible for all such obligations.
1.6 Synapture Marketplace and Non-Synapture Applications. We may make Non-Synapture Applications available to you through the Marketplace. If you decide to enable, access or use Non-Synapture Applications, your access and use of such Non-Synapture Applications shall be exclusively governed by your agreement with the provider of the Non-Synapture Application. Further, by enabling such Non-Synapture Application, you authorize Synapture to transfer your Customer Data to the third-party provider of the Non-Synapture Application in accordance with the functionality of such Non-Synapture Application. Synapture does not warrant or support Non-Synapture Applications. The Services may contain features designed to interoperate with Non-Synapture Applications, including through the Marketplace. Synapture cannot guarantee the continued availability of such features or any Non-Synapture Application, and Synapture may stop providing the Marketplace (or any features of or listings within Marketplace), without prior notice to you, if for example and without limitation, the provider of a Non-Synapture Application ceases to make the Non-Synapture Application available for interoperation with the corresponding Service features in a manner acceptable to Synapture.
1.7 Synapture API. We may offer an application programming interface that provides additional ways to access and use the Service (“API“). Such API is considered a part of the Service, and your use of the API is subject to the terms of this Agreement. Further, your use of the API is subject to Synapture’s then-current Developer Terms, as may be updated by Synapture in its sole discretion from time to time. In the event of a conflict between this Agreement and the Developer Terms, the Developer Terms shall control. We reserve the right at any time to modify or discontinue your access to the API (or any part of it) with or without notice. The API is subject to changes and modifications, and you are solely responsible to ensure that your use of the API is compatible with the current version.
1.8 Responsibility for Systems. Each party shall retain sole responsibility for such party’s information technology infrastructure, including computers, servers, software, databases, electronic systems (including database management systems) and networks, whether operated directly by such party or through the use of third-party services.
2. Use of the Services.
2.1 Use Restrictions. Except as expressly permitted in this Agreement, Customer will not, and will not permit or authorize third parties to: (1) license, sub-license, sell, transfer, distribute, share, rent, lease, or otherwise permit third parties to use the Services or Documentation; (2) use the Services or Documentation to provide business process outsourcing services to third parties (e.g., as a service bureau); (3) use the Services or Documentation in a way that would violate the applicable Subscription Plan or this Agreement; (4) circumvent or disable any security or other technological features of the Services; (5) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, or algorithms related to the Services (except to the extent this restriction is prohibited by applicable law); (6) modify, translate, or create derivative works based on the Services or Documentation; (7) remove any proprietary notices or labels from the Services; (8) use the Services in a manner that violates or attempts to circumvent applicable law; (9) use the Services to transmit any content that is offensive, harassing, libelous, abusive, threatening, harmful, or otherwise objectionable; (10) upload or introduce to, or use the Services to distribute, any viruses or other malicious code, or to transmit large amounts of data in a way that would be expected to have a detrimental effect on the Services; (11) perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by Synapture’s other customers; (12) access or use the Services to develop or sell a competing product or service; (13) access or use the Services for purposes that are competitive with Synapture; (14) use the Service to store or transmit personal health information (as defined under the Health Insurance Portability and Accountability Act of 1996) or cardholder data (as defined under the Payment Card Industry’s Data Security Standards); (15) access or use the Services in any manner designed to circumvent the unique identity requirement for Users; (16) access or use the Services in any manner that temporarily and superficially reduces the number of Users in order to circumvent Subscription or Subscription Plan limitations; or (17) use the Services, including to store or transmit Customer Data, in a manner that violates Synapture’s Use & Content Policy.
2.2 Authorized Users; Accounts; Customer Responsibilities. Customer is responsible for all actions and inactions by its Users or by any third party that Customer or a User permits to access or use the Services, as if such action or inaction were an action or inaction of Customer. Customer is responsible for maintaining control over Customer’s account, including the confidentiality of any login credentials, and is responsible for all activities that occur on or through Customer’s account and its Users’ accounts. Customer will not, and will not permit Users to, share User account credentials, or use them in multiple locations at the same time. Each User must use a unique identity to access and use the Services, and may access the Services only to the extent purchased by Customer and in accordance with the applicable Subscription Plan. Customer will provide accurate, current and complete information required to enable its Users to access and use the Service and will maintain the accuracy of such information during the Subscription Term and for one (1) year following termination of any Order Form or this Agreement. Customer acknowledges that it is solely responsible for maintaining its configurations of the Services, including its sharing and permission settings.
3. Ownership of Intellectual Property; License Grant.
3.1 Customer Data. Customer and its licensors own the Customer Data, including all Intellectual Property Rights therein. No ownership rights in the Customer Data are transferred to Synapture by this Agreement. Customer hereby grants Synapture a worldwide, non-exclusive, irrevocable, royalty-free, fully-paid, sublicensable (to Synapture’s third-party service providers) license to host, store, transfer, display, perform, reproduce, modify, create derivative works of, and distribute Customer Data in connection with its provision of the Services to Customer. At any time during the Subscription Term, Customer may export Customer Data from the Services using Synapture’s self-service export functionality in an industry-standard format then-supported by the Services and as specified in the applicable Documentation.
3.2 Ownership by Synapture. Synapture and its licensors retain all right, title, interest and ownership of the Services, Documentation, API, Usage Data, Synapture’s websites, and all deliverables created by Synapture and delivered to Customer, including all Intellectual Property Rights therein (the “Synapture IP”). No ownership rights in the Synapture IP are transferred to Customer by this Agreement. Customer does not have any rights in or to the Synapture IP except for the limited express rights granted in this Agreement.
A. Feedback. If Customer provides Synapture feedback, comments, or suggestions concerning the Services (collectively, “Feedback”), Customer hereby assigns to Synapture all right, title, and interest in and to the Feedback, and Synapture is free to use the Feedback without payment, attribution, or restriction.
B. Usage Data. Synapture may (i) collect, analyze and otherwise process Usage Data internally for its business purposes, including for the purposes of security and analytics, to improve and enhance the Services, or for other development, diagnostic and corrective purposes in connection with the Services or other Synapture products or services, and (ii) disclose Usage Data only in an aggregated and/or de-identified form in connection with its business in a manner that does not identify Customer or any of its Users.
4. Subscription Fees; Taxes.
4.1 Subscription Fees. The applicable Subscription Fees to your Subscription shall be as specified in the Order Form. Unless otherwise specified in an Order Form, the Subscription Fees applicable to any renewal Subscription Term shall be Synapture’s standard Subscription Fees for the applicable Subscription Plan in effect at the time such subsequent Subscription Term commences. Subscription Fees are due and payable upon the commencement of the applicable Subscription Term. Except in the case of uncured material breach of this Agreement by Synapture, all Subscriptions are non-cancelable and Subscription Fees are nonrefundable. Customer’s use of the Services are subject to the rights and limitations in the applicable Subscription Plan. If Customer exceeds the usage permitted by its Subscription and Subscription Plan, additional charges may apply.
4.2 Downgrades Prohibited. You may not downgrade your Subscription Plan or reduce the number of Users during any Subscription Term. If you desire to downgrade your Subscription Plan or reduce the number of Users under any Subscription Plan for a subsequent Subscription Term, you must provide Synapture with sixty (60) days written notice prior to the end of your then current Subscription Term.
4.3 Invoicing and Payment.
Unless specified otherwise in an Order Form, Subscription Fees are due and payable in full within thirty (30) days of Customer’s receipt of an invoice. Where Customer elects to pay by credit card, Subscription Fees shall be due and payable in full at the time of purchase. In the case of non-payment or delinquent payment of any Subscription Fees, Synapture may, at its sole discretion: (i) suspend Customer access to the Services; (ii) terminate this Agreement or the applicable Order Form; or, (iii) continue to provide the Services, for a period solely determined by Synapture, in anticipation of full and prompt payment by Customer. Any amount which is unpaid when due shall be subject to interest equal to the lower of 1.5% per month or the highest applicable legal rate. Synapture shall be entitled to reimbursement for any costs associated with the collection of any past-due balance.
4.4 Taxes. You are responsible for paying all other taxes assessed in connection with your Subscription. Unless otherwise stated with respect to terms and conditions for a specific Subscription, all stated prices are exclusive of any taxes, fees, and duties or other amounts, however designated, and including without limitation value added and withholding taxes that are levied or based upon such charges, or upon this Agreement. We will invoice you for such Taxes if we believe we have a legal obligation to do so unless you present an exemption certificate acceptable to the taxing authorities. You will not be liable for taxes imposed on Synapture based on Synapture’s income.
5.1 Mutual Warranties. Each party represents and warrants to the other that: (1) this Agreement has been duly executed and delivered and constitutes a binding agreement enforceable against the executing party in accordance with its terms; (2) no authorization or approval from any third party is required in connection with the execution, delivery, or performance of this Agreement by the executing party; and (3) the execution, delivery, and performance of this Agreement by the executing party does not violate the terms of any other agreement to which it is a party or by which it is otherwise bound.
5.2 Synapture Warranties. Synapture warrants that during the applicable Subscription Term:
(a) the Services will function substantially in accordance with the Documentation; and
(b) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for the protection of security, confidentiality and integrity of Customer Data in all material respects.
The warranties provided in this Section 5.2 will not apply if Customer fails to notify Synapture in writing within thirty (30) days of discovery of any such breach. If Synapture breaches the warranty in Section 5.2, as Customer’s sole remedy and Synapture’s sole liability, Synapture will, at its expense, either: (1) modify the Services to enable it to perform substantially in accordance with the Documentation; or (2) terminate this Agreement and refund to Customer any Subscription Fees paid for Services not provided.
5.3 Customer Warranties. Customer represents and warrants to Synapture that: (1) Customer has the necessary and appropriate rights and consents to validly authorize and permit Synapture to use and otherwise process the Customer Data in accordance with this Agreement, and such use by Synapture of Customer Data does not and will not infringe or violate any third-party right, including any Intellectual Property Right or privacy right; and (2) Customer will use the Services in compliance with the Documentation and applicable law.
5.4 Disclaimer. Except for the limited warranties described in this Section 5 (Warranties), Synapture makes no other express or implied warranties with respect to the Services or Documentation, or otherwise, and specifically disclaims all implied and statutory warranties, including the implied warranties of non-infringement of third-party rights, merchantability, satisfactory quality, accuracy, title, and fitness for a particular purpose, and any warranties arising from course of dealing, usage, or trade practice. Except for the limited warranties described in this Section 5, the Services and Documentation are provided “as is.” Synapture does not warrant that the Services or Documentation will satisfy Customer’s requirements, are without defect or error, or that the operation of the Services will be uninterrupted or secure.
Each party as Recipient will take reasonable precautions to protect Discloser’s Confidential Information, and will not use (except as expressly permitted in this Agreement) or divulge to any third party any Confidential Information. Notwithstanding any provision of this Agreement, Recipient may disclose Discloser’s Confidential Information, in whole or in part (i) to its employees, officers, directors, consultants and professional advisers (e.g., attorneys, auditors, financial advisors, accountants and other professional representatives) who have a need to know and are legally bound to keep such Confidential Information confidential by confidentiality obligations, or, in the case of professional advisors, are bound by ethical duties, to keep such Confidential Information confidential consistent with the terms of this Agreement; and (ii) as required by law, in which case, to the extent permitted by applicable law, Recipient will (A) provide Discloser with prior written notification thereof, (B) provide Discloser with the opportunity to contest such disclosure, and (C) use its reasonable efforts to minimize such disclosure. Recipient is responsible and liable for its employees’ and representatives’ compliance with this Section 6, as if their actions or inactions were an action or inaction of Recipient. The foregoing will not apply with respect to any Confidential Information seven years after the disclosure thereof (or, with respect to trade secrets, for so long as such Confidential Information constitutes a trade secret under applicable law).
7. Privacy and Security.
7.1 Security. Synapture will maintain appropriate administrative, physical, and technical safeguards for protection, confidentiality and integrity of Customer Data in accordance with the Synapture Security Standards.
7.2 Data Processing Agreement. This Agreement incorporates Synapture’s Data Processing Addendum when Data Protection Law applies to your use of the Services to process Customer Personal Data.
8.1 Indemnification by Synapture. Synapture shall (i) defend or (at its option) settle, any claim brought against Customer by a third party alleging that the Services as provided under this Agreement infringe any third party Intellectual Property Right (a “Claim”) and (ii) indemnify Customer against damages and costs finally awarded against and payable by Customer in any such Claim. If the Services are held to infringe (or if Synapture reasonably believes the Services will be held to infringe) any third-party Intellectual Property Rights, Synapture may, at its option and expense: (1) modify the Services to make it non-infringing; (2) obtain a license that permits Customer to continue using the Services; or (3) replace the Services with non-infringing substitutes provided that such substitutes do not entail a material reduction in the overall functionality of the Service. If none of the foregoing are commercially reasonable, in Synapture’s discretion, Synapture may terminate this Agreement and issue to Customer a pro rata refund of Subscription Fees for Services not provided. This Section 8.1 states Synapture’s sole and exclusive liability, and Customer’s sole and exclusive remedy, for the actual or alleged infringement of any third-party Intellectual Property Rights arising from Customer’s use of the Services.
8.2 Exceptions. Synapture will have no liability to Customer under Section 8.1 to the extent a Claim arises out of (1) any breach of Customer’s obligations under this Agreement; (2) Customer’s continued use of the allegedly infringing portion of the Services after: (a) being notified thereof; or (b) being provided, at no additional charge, modifications that would have avoided the alleged infringement without materially reducing the overall functionality of the Service; (3) Customer’s use of the Services in combination with other products, services, data, or processes not recommended or provided by Synapture, where the alleged infringement would not have occurred in the absence of such use; (4) designs, requirements, or specifications required by or provided by Customer; (5) Customer’s use of the Services in breach of this Agreement or outside the scope of Customer’s Subscription Plan; (6) Customer’s failure to use the Services in accordance with the Documentation; (7) any modification of the Services not made or authorized in writing by Synapture, where the alleged infringement would not have occurred in the absence of such modification; or (8) Customer’s use of the Services where there has been no charges or fees, including where Customer is using Beta Services.
8.3 Indemnification by Customer. Customer will defend and indemnify Synapture from and against any losses, liabilities, damages, demands, suits, causes of action, judgments, costs or expenses (including court costs and reasonable attorneys’ fees) arising out of or relating to (1) Customer’s use of the Service in a manner that infringes the Intellectual Property Rights of any third party (excluding any claim for which Synapture is responsible under Sections 8.1 and 8.2); (2) violation of law or privacy rights attributable to Customer Data; (3) Synapture’s processing of Customer Data, except to the extent Synapture’s processing is in breach of this Agreement; and (4) any other claim relating to any Customer Data.
8.4 Indemnification Procedure. Each party’s obligations under Section 8 shall be valid only if the party requesting indemnification:
(a) gives notice to the indemnifying party of any claim promptly upon becoming aware of the same;
(b) gives the indemnifying Party the sole control of the defense and settlement of any claim and does not at any time admit liability or otherwise settle or compromise or attempt to settle or compromise the said claim or action except upon the express instructions of the indemnifying party; and
(c) provides to the indemnifying party such assistance as it shall reasonably require in respect of the conduct of the said defense.
8.5 Settlement. Neither party may settle a claim that results in liability or admission of liability by the indemnified party without the indemnified party’s written consent.
9. Limitation of Liability.
9.1 Exclusion of Damages. NEITHER SYNAPTURE NOR ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS, OR EMPLOYEES WILL BE LIABLE TO CUSTOMER FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING LOST PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, EVEN IF SYNAPTURE IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING.
9.2 Damages Cap. SYNAPTURE’S TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO THIS AGREEMENT (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE SUBSCRIPTION FEES PAID BY CUSTOMER TO SYNAPTURE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM.
9.3 Basis of the Bargain. EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SYNAPTURE TO CUSTOMER AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 9 (LIMITATIONS OF LIABILITY) WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT.
9.4 Applicability. Some jurisdictions do not allow the exclusion or limitation of damages. This Section 9 (Limitations of Liability) will apply to Customer solely to the extent not prohibited by applicable law.
10. Term and Termination.
10.1 Term of Agreement. This Agreement shall begin on the Effective Date and shall continue for so long as Customer maintains an active Subscription to the Services or the Agreement is otherwise terminated in accordance with the terms herein.
10.2 Effect of Termination. Termination of this Agreement will automatically terminate all active Order Forms, but termination of a single Order Form will not result in termination of this Agreement or any other Order Forms. Upon the termination of this Agreement, or an Order Form, all rights and licenses granted by Synapture to Customer under this Agreement or the applicable Order Form will terminate. Either party’s termination of this Agreement is without prejudice to any other remedies it may have at law or in equity and does not relieve either party of liability for breaches occurring prior to the effective date of termination. Neither party will be liable to the other for damages arising solely as a result of terminating this Agreement in accordance with its terms.
10.3 Termination. This Agreement and any Order Form may be terminated by either party upon notice if the other party (i) breaches any material term of this Agreement and fails to remedy the breach within thirty (30) days after being given notice thereof, or (ii) ceases to function as a going concern or to conduct operations in the normal course of business, or (iii) has a petition filed by or against it under any bankruptcy or insolvency laws which petition has not been dismissed or set aside within sixty (60) days of filing. Termination is not an exclusive remedy for breach of this Agreement by either party. Unless otherwise specified in this Agreement, all other remedies will be available to the non-breaching party whether or not the non-breaching party terminates this Agreement for breach by the other party.
10.4 Post-Termination Obligations; Customer Data Retrieval. Upon any termination of this Agreement, Synapture will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days. After such period, Synapture may delete any such Customer Data and Synapture will have no obligation to Customer to continue storing such Customer Data. If Customer terminates this Agreement for Synapture’s uncured material breach, Synapture will issue to Customer a pro rata refund of Subscription Fees for Services not provided. If this Agreement is terminated for any other reason, within ten (10) days after such termination, Customer will pay Synapture all remaining Subscription Fees owed through the end of the Subscription Term under any terminated Order Forms.
11. Beta Services; Free Trials.
11.1 Access. This Section describes the additional terms and conditions under which you may access and use certain features, technologies, and services made available to you by Synapture that are not yet generally available, including, but not limited to, any products, services, or features designated or labeled as “beta,” “early access,” “preview,” “pilot,” or similar designation (each, a “Beta Service”).
11.2 Beta Terms. You must comply with all terms related to any Beta Service that Synapture posts on its website or provides to you. Synapture may add or modify terms, including lowering or raising any usage limits, related to access to or use of any Beta Service at any time. Service Level Agreements do not apply to Beta Services.
11.3 Beta Feedback. You may provide Synapture with feedback relating to the Beta Services. Synapture will own and may use and evaluate all feedback for its own purposes.
11.4 Termination and Suspension of Beta. Synapture may suspend or terminate your access to or use of any Beta Service at any time. Your access to and use of each Beta Service will automatically terminate upon the release of a generally available version of the applicable Beta Service or upon notice of termination by Synapture.
11.5 Disclaimer. WITHOUT LIMITING ANY DISCLAIMERS IN THE AGREEMENT, BETA SERVICES ARE NOT READY FOR GENERAL COMMERCIAL RELEASE, AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE AGREEMENT, SYNAPTURE PROVIDES BETA SERVICES “AS IS.” SYNAPTURE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE REGARDING BETA SERVICES, INCLUDING ANY WARRANTY THAT THE BETA SERVICES WILL BECOME GENERALLY AVAILABLE. EXCEPT TO THE EXTENT PROHIBITED BY LAW, SYNAPTURE DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.6 Free Trials. If you register for a free trial, we will make the Services available to you on a trial basis free of charge until the earlier of (a) the end of the free trial period; (b) the start date of any Subscription; or (c) termination of the trial by us. Free trials are for evaluation purposes only. We may terminate your free trial at any time in our sole discretion.
12. Import and Export Regulations.
The Services are subject to U.S. export controls, specifically the Export Administration Regulations. Both parties shall comply with all relevant import and export regulations, including those adopted by the Bureau of Industry and Security of the U.S. Department of Commerce. Customer shall not transfer, export or re-export, directly or indirectly, the Services to any Prohibited Entity, and Customer affirms that it is not a Prohibited Entity or acting on behalf of any Prohibited Entity (as defined under U.S. laws and regulations).
13.1 Waiver. The waiver by either party of a breach or default of any of the provisions of this Agreement by the other party shall not be construed as a waiver of any succeeding breach of the same or other provisions nor shall any delay or omission on the part of either party to exercise or avail itself of any right power or privilege that it has or may have hereunder operate as a waiver of any breach or default by the other party.
13.3 Invalidity and Severability. If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
13.4 Assignment. Customer may not assign this Agreement without Synapture’s prior written consent, and any attempt to do so is void. Notwithstanding the foregoing, either party may assign this Agreement to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets to which this Agreement relates. This Agreement is binding upon and inures to the benefit of the parties’ permitted successors and assigns.
13.5 Headings. Headings to paragraphs or sections in this Agreement are for the purpose of information and identification only and shall not be construed as forming part of this Agreement.
13.6 Governing Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of California without regard to the conflict of law provisions thereof. The sole venue for all disputes relating to this Agreement shall be in San Francisco County, California, USA.
13.7 Attorneys’ Fees. If any legal action or other proceeding is brought to enforce the provisions of this Agreement, the prevailing party shall be entitled to recover reasonable attorney fees and other costs incurred in the action or proceeding, in addition to any other relief to which the prevailing party may be entitled.
13.8 Injunctive Relief. If either party breaches Sections 2 (Use of the Services) or 6 (Confidentiality), the other party may suffer irreparable harm, and monetary damages may be inadequate to compensate the non-breaching party. Accordingly, either party may, in addition to any other remedies available, seek injunctive or other equitable relief in response to any such breach.
13.9 Independent Contractors. The parties agree that each is an independent contractor and neither party has the right or authority to assume or create any obligation or responsibility on behalf of the other party.
13.10 Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be considered an original, but all of which together will constitute one and the same instrument.
13.11 Amendments. We may amend this Agreement from time to time, in which case the new Agreement will supersede prior versions. Your continued use of the Services following the effective date of any such amendment may be relied upon by Synapture as your consent to any such amendment.
13.12 Survival. Sections 1-4, 5.1, 5.3, 5.4, 6, 7, 8.2-8.5, 9, 10, 11.5, 12, and 13, all associated definitions, and all accrued rights to payment shall survive after termination or expiration of this Agreement.
THIS AGREEMENT, INCLUDING ALL ATTACHMENTS, SCHEDULES, AND EXHIBITS, CONSTITUTES THE COMPLETE AND EXCLUSIVE UNDERSTANDING OF THE PARTIES, AND SUPERSEDES ALL PRIOR AND CONTEMPORANEOUS SALES PROPOSALS, NEGOTIATIONS AND AGREEMENTS, AND ALL OTHER REPRESENTATIONS OR COMMUNICATIONS, WHETHER ORAL OR WRITTEN, WITH RESPECT TO THE SUBJECT MATTER HEREOF. THIS AGREEMENT SHALL APPLY IN LIEU OF THE TERMS AND CONDITIONS IN ANY PURCHASE ORDER OR OTHER ORDER DOCUMENT THAT YOU PROVIDE (ALL SUCH TERMS OR CONDITIONS BEING NULL AND VOID). THE PARTIES AGREE THAT ANY ADDITIONAL OR DIFFERENT TERMS AND CONDITIONS CONTAINED ON, REFERENCED BY OR INCORPORATED INTO CUSTOMER’S PURCHASE ORDER OR OTHER ORDER DOCUMENT ARE EXPRESSLY REJECTED AND SHALL NOT BE CONSIDERED AN AMENDMENT TO THIS AGREEMENT.
Exhibit A – Service Level Terms
The Services shall be available 99.9%, measured monthly, excluding holidays and weekends and scheduled maintenance (“Availability”). If Customer requests maintenance during these hours, any Availability calculation will exclude periods affected by such maintenance. Synapture will notify the Customer of any scheduled maintenance through www.synapture.fr. Any downtime resulting from reasons beyond Synapture’s control, including any Force Majeure Event, will also be excluded from Availability calculations.
Customer’s sole and exclusive remedy, and Synapture’s entire liability, in connection with the failure to meet the Availability requirements (“Downtime”) is to receive a 5% credit of the Subscription Fees for each period of 30 or more consecutive minutes of Downtime provided that (1) the Downtime lasts longer than one hour, and (2) no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer recognizes that Downtime is taking place and continues until the Availability of the Services is restored. In order to receive credit, Customer must notify Synapture in writing within 72 hours from the time of Downtime, and failure to provide such notice will forfeit the right to receive credit. Such credit may not be redeemed for cash. The credits may not cumulatively be applied to exceed one week of Subscription Fees in any given month. Synapture will only apply a credit to the month in which the incident occurred.